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1. How effective do you think Bitner's suggestion for companies to set up "listening posts" throughout your organization might be? Cite examples.
2. Which of the three levels of listening is most commonly in use as you interact with others in customer service situations? Cite examples and explain.
3. Describe two communication incidents you have experienced recently in which active listening and empathetic listening took place. Compare the listening outcome for each occasion.
4. Of the six communication and listening road-blocks, which three do you think CSRs should most avoid using when serving customers? Explain.
A coordination game - Two people can perform a task if, and only if, they both exert effort. They are both better off if they both exert effort and perform the task than if neither exerts effort (and nothing is accomplished); How do the equilibria..
After researching cysts of a particular type, a doctor learns that out of 10,000 such cysts examined, 1,500 are malignant and 8,500 are benign. A diagnostic test is available which is accurate 80% of the time (whether the cyst is malignant or not)..
question 1. consider a competitive labor market with a continuum of workers. each worker is characterized by his
Compute the probability that exactly five students are left-handed.
Find the Nash equilibria of this game of complete information. - Show that when ε converges to 0, the pure-strategy Bayesian Nash equilibrium converges to the mixed-strategy Nash equilibrium of the game with complete information.
1. suppose that the u.s. corn market is characterized by the following demand and supply equationsqd 64- 5pqs 3pwhere
Find the matchings produced by the deferred acceptance procedure both with proposals by X's and with proposals by Y's for the preferences given in Figure.
he two leading United State manufacturers of high performance radial tires must set their advertising strategies for coming year. Each company has two strategies available:
Verify that these strategies form a Nash equilibrium of the game. Do this by describing the payoffs players would get from deviating.
This is your exception category. In response to your classmates' posts, explain what circumstances would have to change to move a case from the rule category to the exception category, or vice versa.
What I need is the help with part of "along with the frequency of occurrence of each number in a nice format" that means if there is repeated number it should indicate it by showing the frequency of it.
Describe an equilibrium whose payoff is within 0.01 of (5, 6), and an equilibrium whose payoff is within 0.01 of (4, 3).
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