Six areas of customer-focused environment

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Question

In what specific ways do you see technology impacting customer service? Which demographic changes discussed in chapter 2 have the greatest impact on customer service, in your opinion? Why? What does great customer service mean to you? Give examples of companies you think focus on all six areas of the customer-focused environment. Describe how you think the company meets all of these areas. Chapter 2 discussed learning organizations. How can individuals contribute to this ideology?

Reference no: EM133678313

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