Reference no: EM132782260

SITXHRM004 Recruit, select and induct staff - Acumen Education

Assessment 1 - Written Questions

Question 1 What are the basic requirements of a job advertisement regardless of which advertising method is chosen? 50-70 words.

Question 2

Indicate whether the following sentences relating to selection criteria are true or false:

Essential criteria are used to describe the level of skills that an applicant should be able to do. Desirable criteria are designed to highlight additional skills that can be used to differentiate between candidates with the same qualifications.

For high level positions desirable criteria are more important than essential criteria.

The selection criteria must be written in plain English and should simple and easy to follow without any jargons or acronyms.

An important selection criteria in TH&E is customer service attitude and experience. You want to ensure that the candidate has a customer service focus, as well as the particular skills needed for the role and organisation.

Well written selection criteria help to provide a clear framework for the selection process so that both the interviewer and interviewee understand expectations when interviews are conducted.

For highly skilled position, selection criteria should be full of jargon and trade terms to ensure that only the desired candidates will apply.

Selection criteria should be simple and clear so that the applicants can match their qualifications, skills, qualities, attributes and relevant work experience to the job requirements.

Question 3 List 3 pieces of information you may need to supply when making a written submission for approval of a new position.

Question 4 Explain the relationship of job description to selection criteria in 40-50 words.

Question 5 Why is customer service attitude and experience an important part of the selection criteria for hospitality positions? 20-30 words.

Question 6 How does a well written selection criterion help the selection process? 20-30 words.

Question 7 When advertising for staff, there are several laws that you must be aware of. List 3 of these.

Question 8 List and describe 3 aspects of an applicant's suitability for a job that can be used to base selection criteria on.

Question 9 Describe the process of ‘short listing' or ‘culling' in 20-30 words.

Question 10 What 2 pieces of information should you include in a rejection letter?

Question 11 List 3 examples of ‘special arrangements' you may need to make when preparing for interviews.

Question 12 How can you comply with privacy laws when storing applications? 10-20 words.

Question 13 During an interview, how does keeping a written record of the candidate's suitability according to the selection criteria assist you in complying with EEO legislation?

Question 14 List 3 checks you may do as part of the selection process.

Question 15 List 3 testing methods you may use to determine if the applicant has the right attitude and aptitude for the position.

Question 16 List 2 departments you may need to contact to help get everything set up for the new position.

Question 17 What is the purpose of a ‘letter of appointment'? What is it often accompanied with?

Question 18 Interview questions and techniques require careful planning. How can you link interview questions to selection criteria? 40-50 words.

Question 19 List 5 key things your induction program should cover.

Question 20 Businesses are required to record proof that workplace health and safety information was communicated clearly. What are some ways to achieve this?

Question 21 How does designating a colleague for assistance during the induction process help your new employee? 10-20 words.

Question 22 Face-to-face interviews are one type of interview. Name 2 others.

Question 23 List 6 essential key aspects your induction program should cover.

Question 24 When advertising for staff, there are several legal matters that you must be aware of. List at least 5:

Question 25 How could you adjust your interview technique to accommodate a candidate who speaks little English or has speech difficulties?

Question 26 What are your obligations under Anti-discrimination law in treatment of a candidate with special needs? 10-20 words.

Question 27 For your industry sector and/or department, list 3 effective ways of advertising positions.

Question 28 What is the advantage of using a recruitment agency over managing the recruitment process yourself?

Question 29 What records are required to be created/maintained for a new employee to records the recruitment and selection process? List 5 details it should contain.

Question 30 Name one advantage of a panel interview over a one-on-one interview.

Question 31 List 3 departments you may need to contact to help get everything set up for the new position.

Question 32 Briefly describe the disadvantages of the following face-to-face interview formats:

Question 33 Briefly describe the stages of an interview:

Question 34 List 4 types of tests you can use during an interview process:

Question 35 What are the special arrangements that are required in the organisation with respect to selection procedures

Question 36 List the general steps involved in organising interviews:

Question 37 Indicate whether the following statements relating to organising an induction are true or false:

An induction timetable will not help reduce the interruption to staff as TH&E is a busy industry around the clock.
An induction timetable will help you to organise all of the required participants in the induction process.
Inductions should be arranged so there is minimal interruption to business, e.g. in between service periods or outside regular operating hours.

In a busy restaurant the best time for an induction would be around 7pm.

In a busy restaurant the best time for an induction would be between lunch and dinner service periods.

Question 38 Briefly describe the role of the following terms of engagement:

Apprentices and trainees
Volunteering
Short contracts

Attachment:- Recruit - select and induct staff.rar