Reference no: EM132553104

SITXHRM001 Coach others in job skills - Mastery Institute Australia

Activity 1A
Objective To provide you with an opportunity to identify need for coaching based on a range of factors
1. Suggest a range of factors which might identify a need for coaching

2. Where can requests for coaching come from?

Activity 1B
Objective To provide you with an opportunity to identify specific coaching needs through discussion with colleague and organise coaching sessions
1. Identify areas in which individuals or coaches may want to focus coaching sessions on

2. Describe methods by which coaches can identify specific coaching needs

3. Describe individual factors which can impact on specific coaching needs

4. How should coaching sessions be organised?

Activity 2A

Objective To provide you with an opportunity to describe how to explain overall purpose of coaching to colleague
1. Identify fundamental points for describing how to explain the overall purpose of coaching

2. What aspects of coaching and the coaching session should be described to the coachee to explain the overall purpose?

Activity 2B
Objective To provide you with an opportunity to describe how to explain and demonstrate specific skills and advise organisational procedures for completing workplace tasks
1. Describe a procedure for explaining and demonstrating specific skills

2. In what ways can you check learner understanding?

3. What are the benefits to advising organisational procedures when explaining and demonstrating skills?

Activity 2C
Objective To provide you with an opportunity to identify how to communicate required knowledge and check colleague understanding
1. What are the key skills and attributes involved in effective coaching communication?

2. In what ways can learning communication skills help you when coaching?

3. What methods can you use to check learner understanding?

4. Give examples of questions you can use to check colleague understanding

Activity 2D
Objective To provide you with an opportunity to describe how to provide colleagues with opportunities to practise skills and ask questions
1. In what ways can you provide opportunities for successful practice?

2. What are the main points to recapping coaching sessions?

Activity 2E
Objective To provide you with an opportunity to describe how to provide feedback in constructive and supportive manner
1. What methods can you use to provide feedback?

2. What qualities should your feedback have?

3. How can you help ensure feedback is used in a constructive way?

Activity 3A
Objective To provide you with an opportunity to identify how to monitor progress of new workplace skills and provide supportive assistance.
1. In what ways can you monitor the progress of new workplace skills?

2. In what ways can you provide supportive assistance to the learner?

3. What factors should you consider when discussing the results of monitoring with learners?

Activity 3B
Objective To provide you with an opportunity to identify how to report progress to the appropriate person
1. Identify factors you should consider when reporting coaching progress

2. How can you meet with appropriate persons after coaching sessions and what can these meetings involve?

3. In what ways can progress reports be used?

Activity 3C

Objective To provide you with an opportunity to identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up
1. What should be examined during evaluation of the coaching sessions?

2. Identify some potential performance problems or difficulties with coaching

3. How can you determine if problems lie with the coaching process or individuals?

Section A: Skills activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.

Thisactivity will enable you to demonstrate the following skills:
» Reading
o Review workplace documentation completed by colleague
» Oral communication
o Use active listening and open questioning techniques to confirm understanding.
» Numeracy
o Calculate adequate time required for coaching and for the colleague to complete required tasks.
» Planning and organising skills
o Complete own work tasks within designated timeframes and simultaneously coach others in their job skills

Answer the activity in as much detail as possible, considering your organisational requirements.

In a workplace situation, carry out (or simulate carrying out) the following skills:
1. Describe and review a piece of workplace documentation completed by a colleague
2. Demonstrate active listening and open questioning techniques
3. Organise coaching sessions and task completion times
4. Manage own work tasks whilst coaching others in job skills

Section B: Knowledge activity

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:
» Communication techniques suitable to a workplace training context
» Objectives and scope of the coaching
» Factors which impact need for coaching:
o Direction from colleagues
o Own observation and workplace experience
o Request for coaching from colleagues to be coached
» Key principles of training:
o Explanation
o Demonstration
o Review
o Listening to trainee explanation
o Observing and evaluating trainee demonstration
o Providing feedback
» Legislative work health and safety and hygiene requirements
» Possible causes of performance problems or difficulties:
o Breakdown in communication
o Inappropriate circumstances for coaching
o Insufficient opportunity to practice
o Language or cultural barriers
o Shyness or lack of confidence.

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. What communication techniques can you use in a workplace coaching context?
2. How can you determine the objectives and scope of a coaching session?
3. What factors impact the need for coaching?
4. Describe how you would apply the key principles of training to your own workplace coaching context
5. Describe how legislative work health and safety and hygiene requirements impact your workplace coaching
6. Describe how you can identify causes of performance problems or difficulties

Section C: Performance activity

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the followingperformanceevidence:
» Provide effective on-the job coaching to four different colleagues
» Address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate
» Evaluate colleagues' performance and provide constructive feedback as part of above coaching sessions
» Demonstrate the following during each of the above coaching activities:
o Clear communication and demonstration of the organisational tasks required of the colleague
o Completion of training within commercial time constraints
o Application of the key principles of training.

Answer the activity in as much detail as possible, considering your organisational requirements.

As a workplace project (or simulated workplace project), coach four or more different colleagues in job skills. This should include demonstration of the following skills:

1. Identification and rectifying of any performance problems or difficulties
2. Evaluation and feedback of colleagues performance in coaching sessions
3. Communication necessary for performance of required tasks
4. Ability to explain, advise and demonstrate effectively to colleagues

Attachment:- Coach others in job skills.rar