Reference no: EM133097690

Create a Situational Judgment Test and a BES Rating Dimension.

Ms. Cold would like to have several tests for candidates to answer as part of the selection process. She would also like to measure the work performance of the servers within the first ninety days of employment. Therefore, you were assigned to develop the following tests:

1. Compose a situational judgment test for servers of the restaurant. The test should include:
   • There are four multiple-choice questions of possible situations waiters/servers may encounter when dealing with customers.
   • Four possible answer choices for each question.
   • On a separate sheet, indicate the rating scale for each question.
2. Prepare a BES Rating Dimension for the servers. The rating dimension should cover three scales:
   • Interactions with customers;
   • Server's responsiveness and attitude with customers; and
   • The server's demeanor when taking orders.