Reference no: EM133022881
SITHIND002 Source and use information on the hospitality industry - Duke University
Assessment 1: Written Test Your Task:
Answer the following questions. Each question must be completed.
1. List 6 sources of information which could provide you with details on the Hospitality industry and provide one example for the type of information you could obtain from each source.
2. List the relevant sources for legislation, regulations and guidelines where you could obtain information relating to the following areas:
3. What is the purpose of and the basic requirements which must be met by Hospitality businesses for the following legislation?
4. Which services are typically provided by the following businesses in the Hospitality sector?
5. What are the responsibilities of the following departments in a hotel?
6. Choose 2 of the following departments and list 5 career possibilities which can be pursued in that area of Hospitality:
7. Select a Hospitality department relevant to your career or training. List 3 job roles and provide details for the duties they typically perform:
8. Provide 4 suggestions for good environmental practices in the Hospitality industry:
9. List 6 attributes which are required for people who seek a career in the Hospitality industry:
10. List 2 examples of modern technology used in the following Hospitality departments, and describe its applications:
11. Provide 3 examples of ethical conduct in the workplace:
12. Provide 2 examples of current issues of concern to the Hospitality industry and how these impact on the industry:
13. Provide an example of how the following industries interrelate (are connected with each other) in the Hospitality and Tourism industry.
14. Which information could you share with your colleagues after you have attended a major trade show and how would this be beneficial for your customers? List 4 examples
15. What is the purpose of Equal Employment Opportunity (EEO) and anti-discrimination legislation? List 3 examples of unlawful discrimination practices in the workplace:
16. What is quality assurance? What is the purpose of quality assurance and how may this impact on a business?
17. What is a Hospitality award? What is covered under an award?
18. What is a union? What is the purpose of a union? What is the main union for Hospitality workers?
Assessment 2: Project Your tasks:
You are required to source and interpret each of the following types of information about the Hospitality industry relevant to your area of training or studies. The details you source for each question need to be clearly presented to enable you to share this information with your colleagues in a presentation or as a newsletter.
1. current and emerging products and services
2. current issues + relationship between other related industries
3. career opportunities
4. compliance issues and quality assurance
5. new products, technology, techniques and services
6. work ethic required to work in the industry
1. Current and emerging products and services
Go to the attached websites and write a summary of the latest trends in food, beverage and accommodation
2. Current issues / and relationship between other related industries
Go to the link attached and access the summaries on pages 35 and 43 in the document. What are the key issues listed in each summary on these pages?
3. Career opportunities
Go to the weblink attached and identify the career paths available in the Hospitality sector you are training or working. If none apply, select the career paths for "Front Office"
4. Compliance issues and quality assurance
a. Go to the United Voice website and list the type of advice you could obtain on your rights in the workplace:
b. Go to the Restaurant and Catering Industry Association website and take a look at the "Gold Licence Accreditation Scheme" and at the "Green Table Australia" Program. What do these offer? And what do they require from a business in terms of compliance and quality provisions?
5. New products, technology, techniques and services
Go to the attached website and explore 3 new technologies that impact on Hospitality industry at present:
6. Work ethic required to work in the industry
On your own initiative, choose an industry magazine, talk to professionals in the industry, visit a library, see a job agency or similar and research the work ethic required to work in the Hospitality industry (sector or department of your choice). Provide sufficient information that covers all aspects typically expected in the industry.
7. Summary
How can you use the information you have gathered in questions 1-6 in a workplace in the Hospitality industry? Which of the information can be used to improve your skills and performance in the workplace? How?
Attachment:- Source and use information on the hospitality industry.rar