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Single customer service center for RR Communications

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Reference no: EM132449823

Read the RR Communications Case Study on pages 156-159 in the textbook. Answer Discussion Questions 1-3 at the end of the Case Study. 

1. List the advantages of a single customer service center for RR Communications.

2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

3. Is it possible to achieve an enterprise vision with a decentralized IT function?

Attachment:- IT strategy-issues and practice.rar

Reference no: EM132449823

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