Reference no: EM133010947
Scenario: John Readings Pty. Ltd.
As part of the vision and values at John Readings, team cohesion and team effectiveness has always played a significant role in the success of the business.
In recent months there has been an increase in staff resignations and when asked at their exit interviews, it was disclosed that since the business expanded the business and engaged several new team members, team communication and cohesiveness has suffered. The team are unclear of their roles, responsibilities and accountabilities which is causing frustration amongst the team. This has also impacted on the service to customers resulting in negative feedback.
Since the expansion of the business, current Human Resources policies and procedures aligned to the roles, responsibilities and levels of authority have not been amended. Also, there is no clear process for addressing the issues and concerns which are identified by the team and management.
Prior to the expansion of the business, Issues were addressed in an informal manner as there were less staff and a less formal approach was effective.
Because of these identified issues, all staff have now completed a survey in which they were asked to assess current work practices. From the survey results, it has been determined that there is also a lack of communication regarding team performance and issues which staff identify in the workplace. This includes the effective management of performance issues in a proactive and supportive manner.
As a manager you have been asked to review all current processes which impact the effectiveness of the including the development of:
- Performance plans
- Strategies to promote active participate in decision making and operational planning by all staff
- Feedback processes to engage individuals and promote teamwork
- Conflict and issue resolution processes
- Communication processes to promote a cohesive and effective team.
a. Detail the consultative processes which should be implemented to engage with teams and stakeholders, to establish common goals, plans, objectives, responsibilities, and accountabilities?
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Developing recruitment and selection policy review plan
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Preventing the escalation of workplace conflict
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What would you have done different
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Significant role in the success of the business
: As part of the vision and values at John Readings, team cohesion and team effectiveness has always played a significant role in the success of the business.
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Complete a workplace risk assessment
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Calculate the amount of the firm''s income before tax
: Cost of goods sold of $2,593,591; and interest expense of $190,157. Calculate the amount of the firm's income before tax?
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