Reference no: EM133181945

A HR department piloted two customer service programs on independent groups of after-service associates. An Independent T-test was conducted to determine if the training program delivered significant effects on customer service levels. The Independent T-Test results for each program are presented below. 

Program A		Levene's Test for Equality of Variances		T-Test for Equality of Means
		F	Sig	t	Sig.
Service Quality	Equal variances assumed	7.543	0.003	3.201	0.043
	Equal variances no assumed			3.23	0.055

Program B		Levene's Test for Equality of Variances		T-Test for Equality of Means
		F	Sig	t	Sig.
Service Quality	Equal variances assumed	6.533	0.103	3.011	0.049
	Equal variances no assumed			3.24	0.05

Which customer service program(s) should the HR department adopt? 

a. Program A 

b. Program B 

c. None of the programs as both do not deliver significant training effects 

d. Both programs may be adopted as both deliver significant training effects 

REFERENCE: Bauer, T., Erdogan, B., Caughlin, D., & Truxillo, D. (2019). Human resource management: People, data, and analytics. SAGE Publications.