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Customer Relationships
Show the lessons that organizations can learn about customer relationships and customer contact employees from the following experiences:
In shopping for a cell phone, a customer met a salesperson who introduced herself, asked her name, went through the features that related to her needs, and didn't try to sell her the most expensive phone.
A woman encountered a sales person in a home improvement store who commented "Oh, shopping for your husband?"
A couple stranded in a restaurant booth with no waiter or silverware made eye contact with a waitress who quickly replied "Your waiter is late. I can't take your order because this isn't my station."
While shopping for a TV antenna, a customer asked the difference between various models. The sales person replied "Some cost more because they look better."
Explain the positive communication strategies and interactions that made your own team successful.
Will a manager with a Laissez-Faire leadership style effectively communicate within an environment that requires micro-management?
Analyze and discuss the design strategies for each of the research methodologies. This discussion should include the elements of inquiry, research approaches, and the overall design of the research being conducted.
Leadership: Impacts of a leadership topic of personal interest - prepare a research report on the impact that a specific "state-of-the-art" leadership topic that you find of particular interest for your personal development
Explain what can you do as a manager to keep your employees competitive in 21st century business? How might you respond to challenges within changing organizational environments
Assume that IBM is selling for $180 per share. IBM implements one of the following stock splits, Find the value of a share of IBM
In a qualitative study, what would be the best way to get participants involved in the study.
Discuss a minimum of five benefits of organizational diversity Recognise at least three factors that have led to increased emphasis on disability discrimination in the workplace
Explain whether you think the representations of slaveryand convincing of the injustices of slavery than literary representations
How to equalize the perceived gap between employees and leaders - Consider the notion of 'Psychological Size' and assess the specific recommendations
What unique difficulties do female group leaders face? How can they overcome these challenges?
Can the BRAND of products from certatin countries impact buyers attitude towards the goods or services? Explain you answer with examples.
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