Show how would you ease the fears of your customers

Reference no: EM13662174

Put yourself in the shoes of the CEO for Tylenol. You have just gets a report that shipments of Tylenol received at drugstores were found to be tampered with. All the bottles of Tylenol have been pulled from store shelves. Your company is not at liability, but customers are worried. You must send out an instant press release to tell customers to discard any Tylenol they have in their homes or return it to the place where they purchased it. Show how would you ease the fears of your customers? Show what would you say? Explain how would you communicate this to the customers and ensure that they know Tylenol is not to blame?

Reference no: EM13662174

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