Should whardale implement the quality program

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Reference no: EM13487462

Wharfedale manufactures high-quality speakers. Suppose Wharfedale is considering spending the following amounts on a new quality program:

Additional 20 minutes of testing for each speaker

$   600,000

Negotiation with and training suppliers to obtain higher-quality materials and  on-time delivery

300,000

Redesigning the speakers to make them easier to manufacture

1,400,000

Wharfedale expects this quality program to save costs as follows:

Reduced warranty repair costs

$   200,000

Avoid inspection of raw materials

400,000

Rework avoided because of fewer defective units

650, 000

 

It also expects this program to avoid lost profits from the followings:

Lost sales due to disappointed customers

$   850,000

Lost production time due to rework

300,000

1)      Classify each of these costs into one of four categories of quality costs (prevention, appraisal, internal failure, external failure)

2)      Should Whardale implement the quality program? Give your reasons.

 

Reference no: EM13487462

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