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Three months ago, you decided to hire freelance workers because the company was overloaded by the amount of data processing due to the growth of the company. Today is the last Friday of the month and you have to process the invoices from the freelance workers. The freelance workers are doing an excellent job processing the invoices; however, the amount of hours used to complete the work increases each month. Last month, the freelancers timesheet showed they spent an average 18 hours to go through the data for one client. This month, the freelancers spent an average of 25 hours per account. This is troubling since it took in-house processing 5-7 hours to go through the data for one client. The most inexperienced employee on the team took 9 hours to process one client's account.
You discussed with another manager the situation and he suggested using a software program called EyeSpy that takes pictures of freelancers computer screens, records keystrokes and mouse clicks periodically throughout the day. At the end of each week, you can drill down by worker their productivity to give you an accurate report of whose doing what while on the clock.
Question 1: Should the company be allowed to install the EyeSpy software to monitor performance? If not what are other suggestions on finding out why there are variations in the freelancers timesheet.
Question 2: Is it legal for organizations to monitor the performance of its employee's without telling them. Why or why not?
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