Reference no: EM131018578
Read the following articles in the attachments and this link https://www.theretailequation.com/Consumers/
And answer this qustion/
In chapter 2, pages 37-39 in your text, it talks about how the concept of "customer-centric" is important. If a company uses Retail Equation to check on every customer's return, describe how they are or are not being customer-centric. Defend your answer citing the readings and the textbook (cite page numbers).
On page 47 in your text, it begins talking about the concept of "trust" in a relationship. If a retailer uses a Retail Equation (or another service like it), are they trading a trustful relationship based on the amount of money lost on return fraud? Have they chosen money over trust? Defend your answer citing the readings and the textbook (cite page numbers).
Should retailers notify shoppers BEFORE they purchase about the return policy that includes the information that their drivers license information and return activity are being entered into a database and monitored?
Will you contact Retail Equation to find out your Return Activity Report? Why or why not?
the book name is A Strategic Framework, 2nd ed., Don Peppers and Martha Rogers, John Wiley & Sons, 2011. ISBN:978-0-470-42347-9. You can find it online free.
Attachment:- Articles.rar
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Find the change in consumer surplus
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How would considerations of culture change the approach
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How social-cognitive theories address limitation
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How the ratios are likely to change over the next five years
: Select at least two companies and the ratios you would use to determine your investment strategy. Based on the companies you choose, speculate on how the ratios are likely to change over the next five years.
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Should retailers notify shoppers before they purchase
: Should retailers notify shoppers BEFORE they purchase about the return policy that includes the information that their drivers license information and return activity are being entered into a database and monitored?
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Explain how social-cognitive theories address limitation
: Description of a specific theory of personality and identify what you consider to be its biggest limitation. Explain why you think of it as a limitation. Then, explain how social-cognitive theories address this limitation.
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Determine the breakeven point in units and dollars
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How is ratio analysis beneficial to you as an investor
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