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Should public agencies emphasize one more than the other

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1. Which is more important to a public agency in terms of public service delivery-efficiency or responsiveness?

2. Should public agencies emphasize one more than the other?

3. In order to be efficient, agencies are required to deliver services at the lowest possible cost. To be responsive, agencies are required to extend personnel and financial resources to meet a wide variety of demands. What are the benefits and repercussions of each of these? Are there other goals for bureaucracy that should take priority over either of these elements?

Reference no: EM131136160

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