Should build the right relationships with right customers

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Assignment:

According to the textbook chapter, service organisations should build the right relationships with the right customers. After reading the chapter explain the four relationship groups identified in reference to a service organisation you are familiar with. Make an assessment as to how effective the service organisation is at managing these groups to maximise customer equity. Harvard referencing is required. Due before the start time of your week three tutorial.

Reference no: EM133452994

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