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1. _____ is the degree to which the bad-news message receiver can alter the outcome.
Controllability
Severity
Likelihood
Agility
Adaptability
2. Juana wants to reject her colleague's idea. To deliver this bad news effectively in writing, she must:
use a lot of jargons in her message.
use a simple design for her message.
avoid the use of buffer statements.
ensure that the message looks extremely slick.
use a direct message structure over an indirect message structure.
3. The delivery of bad news should be delayed as much as possible.
True
False
4. Severity relates to the probability of a bad event occurring.
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