Reference no: EM132797933

Unit Name and code: CHCCCS007 - Develop and implement service programs

Scenario and questions: Read the scenario, then answer the questions that follow

Scenario 1

Max is a young man living in a youth hostel. He is not happy with his case worker visiting on Thursday afternoons because he wants to go to footy training at this time. He doesn't know how to raise it with his case worker who is very busy and says she is only able to visit on Thursdays when she is in the area. Max takes part in a focus group, which has been set up by a project worker to gain feedback about the hostel program, where he raises the issue of the clash.

Q 1. What are two (2) processes that could have been put in place for Max to act earlier?

Q 2. How could Max's issue get included in management processes?

Q 3. How could the program be modified to meets Max's needs? Provide two (2) suggestions?

Scenario 2

Peter is a support worker in a disability service. Sally, a new person he is interviewing and developing an individual plan with, uses a wheelchair and has significant hearing and speech impairments.

Q 4. List at least four (4) topics Peter should be asking about Sally to assess her individual needs?

Q 5. What are two possible barriers that could limit Sally's participation?

Q 6. How can Peter make sure Sally is able to give feedback on the service she receives and that it is acted on? Identify at least four (4) strategies.

Scenario 3

You are a project worker in a community house. A new program has been developed to encourage the growth of community gardens in the neighborhood. The local government, the local primary school and a local nursery are all partners in the project. One of the objectives of the program is to integrate some newly arrived refugees into the program. The refugees are from Syria.

Q 7. How might you ensure staff are culturally aware in relation to people from Syria and what type of external group might you draw on to facilitate this?

Q 8. What methods could you use to communicate roles and responsibilities to the local nursery staff?

Q 9. What are two documents you may develop as part of the program planning to set up the gardens and recruit participants?