Services heating and air conditioning equipment

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Consider the scenario that follows. You are the sole owner of a successful company that installs and services heating and air conditioning equipment. Your only son works for your company as an installer and service technician. However, many customers have been dissatisfied with the work he has performed. Your company's online reviews baldly reflect this deficiency. In fact, you have sent other service technicians into the field to "correct" his work on a regular basis. Moreover, you have spoken to your son about the quality of his work on many occasions and you even have mentored him, but nothing has improved. It was your hope that he would one day take over the family business. What is the ethical course of action in this case? Explain.

Reference no: EM133380565

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