Service standards of the organisation

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Reference no: EM133053134

You are the front desk manager for Hotel Ideal in Sydney CBD. It has come to your attention that one of you bell boy Julian has been late to work on multiple occasions last month and have received many customers complains for being in attentive. During the meeting you have found his uniform is not up to the standards required by the hotel.

During the meeting Julian has mentioned that his partner is ill and he had to take care of his toddler daughter.

During the roleplay show empathy to the staff and provide solutions to overcome his current situation without affecting the customer service standards of the organisation.

Reference no: EM133053134

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