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1. "Service Standards" Please respond to the following:
Imagine you are in the planning phase of establishing a service delivery system for a five-star restaurant. Create one service quality standard for this restaurant that could also be used in other industries other than hospitality. Ensure the standard meets the "SMART" criteria. Explain your reasoning behind the service standard you create.
Describe an experience you had in an industry other than hospitality that met your expectations. Apply a service quality standard from your experience to an area within the hospitality industry.
2. "Planning" Please respond to the following:
Identify a planning technique used in a non-hospitality industry that would also be valuable in the hospitality industry for planning a service delivery system. Explain your reasoning for your decision.
A major function of planning a service delivery system is to prevent problems. Apply a beneficial prevention strategy or tool used in a non-hospitality industry to an area within the hospitality industry. Provide an explanation with your response.
Discussion of the relationship between marketing ethics and organizational performance.
Explain whether the organization acted socially and ethically responsible regarding the incident. Explain the best way to ensure that such incidents.
Which three general barriers to legally defensible staffing do you feel are most common and in your opinion, what can companies do to remove these barriers as well as do you feel that affirmative action is a good way to remedy past discrimination? Wh..
Students will begin the assignment by identifying a controversial area of the law.
Describe the cognitive and non-cognitive abilities relating to Emotional Intelligence. Provide an example of how you might use EQ in your daily life. Respond to at least two of your peers for this posting with suggestions that might work for them ..
A 100 employee information technology department of a financial services company had a high turnover rate (23% per year). A survey of employees revealed that the reason that most of the employees left was dissatisfaction with the level of training. W..
Imagine that you are a member of a project team that has been charged to develop a new product for the residential building industry.
How does the factors of building trust and "riding" the waves contribute to using world-altering strategies.
What is your opinion on cause-related marketing as a targeting and positioning technique?
Discuss what professional skills that are vital for success in the Quality/Operations field have you grown in over the course of your program?
You have been appointed security director of privately owned three location retail sales establishment that specializes in automotive parts and accessories
The company uses a rate of 17% of the item cost to determine the annual holding cost. Calculate the economic production quantity.
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