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Service promise-eputation of organization called air canada

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Reference no: EM133325249

Study and write the service promise and eputation of organization called "Air Canada"

1. What do they promise to the customers?

2. How do they promote their commitment to providing customers.

3. Are they clear what resolution they will offer If a customer encounters a problems?

4. Does the company have the same reputation that they have are there any articles media written about how they handle service?

5. What types of feedbacks are customers providing on review and social media sites?

6. How are the companies responding to online feedbacks?

7. Were there any stories that stood out as their service commitment?

Reference no: EM133325249

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