Service processes and customer satisfaction

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Reference no: EM132270666

Consider this sign seen in a local restaurant: “To-go orders do NOT include complimentary chips and salsa. If you have any questions, see our management, NOT our employees.”

What impact does this message have on its employees, their service processes, and customer satisfaction? Contrast this approach with the one taken by a five-star restaurant. Are the differences primarily due to different competitive priorities?

Reference no: EM132270666

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