Service process matrix, Compared to a fast-food restaurant

Service process matrix

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Reference no: EM132907556

Question

Compared to a fast-food restaurant such as McDonald's, where would Sonnie's sandwich shop be placed on the service process matrix? What challenges and opportunities does this position create relative to McDonald's? Why?

Attachment:- Sonnie sandwich shop.rar

Reference no: EM132907556

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Service process matrix : Compared to a fast-food restaurant such as McDonald's, where would Sonnie's sandwich shop be placed on the service process matrix?

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