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Service or a product a second chance

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Reference no: EM131534744

Why or why not are you more of less willing to give a service or a product a second chance after a bad experience? Why or why not is a service different in this regard from a physical product? Also, what might a service company do to encourage, convince, a customer to give it a second chance?

Please at least 280 words.

Reference no: EM131534744

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