Service level agreement purpose

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A service-level agreement (SLA) represents an understanding between users and the service provider. The purpose of this agreement is to define performance criteria by specifying the quantity and quality of service desired by the customer."

What are the various parts of a service level agreement? What is the purpose of each element?

Reference no: EM132523289

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Service level agreement purpose : A service-level agreement (SLA) represents an understanding between users and the service provider.
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