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Service automation
1. Consider the customer's perspective on service automation. What evidence can you find that customers benefit when companies implement service automation solutions?
2. Email is massively popular, yet many companies deny customers the opportunity to interact with them in freeform email. Instead, they prefer to use web-forms which are predesigned. Explore the relative advantages and disadvantages of both forms (email and web-form) from the perspective of both customer and organization.
3. Go online and explore the case management (incident management) solutions offered by two vendors. Compare and contrast their offerings.
Briefly describe an organizational change you have experienced. Which leadership styles did you observe from those who implemented the change?
PESTEL Model, portfolio analysis Model, Porter's Generic strategies, Strategic Management is a continuous process of adapting to the business environment
What is the most important element in a strategic plan and why?
Case study: Internet Mini on Williams-Sonoma
How might a project team recommending an ERP design strategy justify its recommendation as compared with other types of design strategies?
Describe the techniques an effective change leader would use in working with an effective team and with a dysfunctional team.
Assume that you are part of the management team of Nordstrom's department store. The retail industry and Nordstrom's is under a great deal of pressure due to the state of the economy.
Evaluate the following scenario and determine why the particular form of business organization should be used.
Do you think customers would be willing to incur price increases due to these value-added services? Explain How can Blockbuster increase the value-added components.
You have been hired as a consultant by businessman Jerry Yu. He is considering entering into the fireworks industry, and wants your advice on how he should proceed. Evaluate this opportunity and present your recommendations to him by answering questi..
What are the activities that they do under their TPM programs and what similarities do you notice between the approaches of the two companies? What differences do you identify?
What limitations do you see of balanced scorecard and benchmarking process and how are low financial businesses to compete with financially stable organisation in quality where quality is linked with price and high costs?
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