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Sequence of steps an effective mediator

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Reference no: EM132900763

Put in the appropriate order the sequence of steps an effective mediator should follow.

The following list also contains one error that a good negotiator will never do: show it and position it AT THE END of the sequence

  • Explain roles and provide a stable ground for the process
  • Help the parties develop options and negotiate
  • Encourage and support and open and assertive communication
  • Explore needs and concerns, ask for details, clarify the problems
  • Help the parties discuss and develop a course of action
  • Clarify the agreement the parties have reached
  • Validate the commitment of each party to proceed with the agreed plan
  • Decide what option is best and design a course of action for the parties

Reference no: EM132900763

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