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You are the front-line manager of a brick and motor store that sells different kinds of foot wear to the customers. You observed that the new hires at the store are struggling to maintain their sales quota, and experienced employees are not helping them. You want to create a positive work environment for the new and existing employees; existing employees should help new employees and likewise new employees should value the experiences of old employees.
To initiate a cultural change in the store, you have to change the attitudes of experienced employees on how they perceive a “helping role”. Based on your understanding of attitudes and behaviors in the workplace, 1)describe the various components of attitudes that may be influencing the attitudes of experienced employees about helping behavior, 2)describe how attitudes are formed and 3)how they can be changed?
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