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A common trend in the services sector today involves the concept of Self-Service. Using literature sources as well as the concepts discussed in class, answer the following questions:
a. What is the current state of Self-Service methods of service delivery in the United States?
b. How does the concept relate to the concept of the customer as a co-producer of services?
c. Pick one example of a self-service delivery system and identify the dimensions of quality.
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