Self-service methods of service delivery

Assignment Help Operation Management
Reference no: EM131801301

A common trend in the services sector today involves the concept of Self-Service. Using literature sources as well as the concepts discussed in class, answer the following questions:

a. What is the current state of Self-Service methods of service delivery in the United States?

b. How does the concept relate to the concept of the customer as a co-producer of services?

c. Pick one example of a self-service delivery system and identify the dimensions of quality.

Reference no: EM131801301

Questions Cloud

What specific gaps are these apps attempting to mitigate : Explain the impact of these Apps on Quality or the perception of Quality. What specific gaps are these Apps attempting to mitigate?
Reliance expenditures have scrap value : Assume A’s reliance expenditures have scrap value equal to $10 and B’s cost of manufacture are not known at the time the contract is signed.
The reasonable person standard in negligence : The reasonable person standard in negligence. The statement that best describes the difference between negligence and comparative negligence is the following:
Eco table uses the news vendor model correctly : EcoTable is a retailer of specialty organic and ecologically friendly foods. What is the expected profit if EcoTable uses the newsvendor model correctly?
Self-service methods of service delivery : What is the current state of Self-Service methods of service delivery in the United States?
Purpose of modeling in the systems analysis : What is modeling? Discuss the purpose of modeling in the systems analysis and design process.
Firm international marketing and strategic initiatives : How do these pressures affect a firm’s international marketing and strategic initiatives?
Case supporting global product standardization : Present the case supporting global product standardization. Include both firm-level benefits and environmental factors
Exploring online meeting options : Exploring Online Meeting Options: You were recently hired as an intern at Mayim’s, a distributor of high-end cosmetics and skin care products.

Reviews

Write a Review

Operation Management Questions & Answers

  Why would manger promote non inclusive environment

Why would a manger promote a non inclusive environment? How can an organization overcome a lack of trust on the part of the employee?

  Two component pieces used in project management plan

The focus of study is the Microsoft HoloLens and be able to create a project plan to address its field of vision limitations for a more successful marketing and business profit.  Work Package/Task Description and Detail. Work Breakdown Structure

  Who would like to improve the effectiveness

Your assignment is to give direction and guidance to businesses that are in the process of establishing a Training and Development Department, or who would like to improve the effectiveness of their current Training and Development Departments.

  Describes hillerich and bradsby erp system

What statement best describes Hillerich & Bradsby's ERP system?

  Insuring uber app-on gap

Who are Uber’s relevant market and nonmarket stakeholders in this situation? What are the various stakeholders’ interests?

  What is the market share for the major competitors

What is the market share for the major competitors? Describe the basis on which the firms in the industry compete.

  Annual global services location index

A.T. Kearney's annual Global Services Location Index (GSLI) evaluates the attractiveness of countries as an offshore destination. Locate the most recent study online and prepare a short analysis that analyzes how the Global Services Location Index is..

  What is the purpose of a control chart

Write a one-page essay (at most 12pts 1.5 space) on the pros and cons of push versus pull manufacturing systems. What is the purpose of a control chart

  What are the negative leadership behaviors and traits

What are the negative leadership behaviors and traits that are universally accepted that create impediments to leadership effectiveness? Why are those behaviors viewed to be positive or negative?

  Design a performance appraisal form for a position

Design a performance appraisal form for a position or targeted job for which you have some firsthand knowledge. First be clear about the purpose of the assessment process

  Was this individuals attempt to use power in way effective

Explain why you believe your observation demonstrates the type of power you identify it as. Was this individual's attempt to use power in this way effective?

  How might an organization integrate concept of compensation

How might an organization integrate the concept of compensation systems from an internal and external perspective, with an understanding of those same or similar concepts from a Christian worldview?

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd