Reference no: EM13811192
Week 1 Knowledge check.
1. Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
2. What happens to production efficiency as the customer exerts more influence on the system?
3. Why do many customers like the self-service approach to service design?
4. Permeable systems are characterized by being penetrable by customers via what two forms of contact?
5. Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?
6. Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?
7. What is a company trying to optimize in the most common approach to developing a workcenter layout?
8. According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?
9. If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?
10. Why would a company want to supply a product to preferred customers during product ramp-up?
11. A service process design flowchart is referred to as a service blueprint to emphasize what?
12. Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
13. For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?
14. Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
15. Which of the following is a good example of a continuous process layout?
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Implement the priorityq class using a heap instead
: Implement the PriorityQ class using a heap instead of an array
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Qualified national or international standards body
: What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?
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Essential features of a project plan
: Which project progress technique includes the essential features of a project plan, budgeted cost of work scheduled and budgeted cost of work performed?
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Perpetual system for inventory management
: 1. Which of the following is an input file necessary to run an MRP program? 2. Which of the following is a perpetual system for inventory management?
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Self-service approach to service design
: What happens to production efficiency as the customer exerts more influence on the system? Why do many customers like the self-service approach to service design?
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Identify the functional dependencies
: Given the following table, identify the functional dependencies: In the table provided below, fill in the following data such that it is completely un-normalized. That is, it is not even in 1NF
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Question regarding the major process flow structure
: 1. Which of the following is considered a major process flow structure? 2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
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What practical implications do you think it could have
: Suppose that you were convinced that only objective time is real. Would this reduce your anxieties about aging, dying, or losing what you love? Why or why not?
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Essential component of a high-performing organization
: Employee morale is an essential component of a high-performing organization. Employees who are not happy with the work environment become, at best, distracted and, at worst, destructive to productivity.
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