Reference no: EM133567609

Case Study : Registries and Disease Management in the PCMH.

1. Identify and discuss the various IT tools and staff resources UHC used to deploy its education and self-management strategies among patients with chronic disease. What are their strengths? Limitations?

2. UHC identified several challenges and lessons learned in this case. Discuss each of these, including UCH,s approach to overcoming the challenges. What other strategies or approaches might you have considered? Why? Explain your rationale.

3. UHC used curbside consultations and e-visits to reduce specialty office visits. To what extent are these used by provider organizations in your community? Or others as evidenced by the literature? How effective have e-visits been? How do you establish the right mix between e-visits and face to face visits?

4. How might other health care provider organizations learn from UHC's experiences? What are the critical take-home messages?

Complete the discussion questions for Case Study 1: Population Health in Action (Located in Chapter 14 - p. 310)

1. What do you think are the important take-home messages in the case?

2. what is your assessment of the approach Bon Secours has taken in embracing its commitment to population health management by investigating in different IT capabilities? How useful are capabilities such as risk stratification, automated outreach, and PHRs in improving quality while managing costs? Are there other tools that could have been useful? If so, what are they? How might they be used?

3. Bon Secours's mantra for the future is "health care without walls." What might success in achieving this vision look like? What challenges may they face? How might they overcome these challenges?

Health care information system (fifth edition) Karen A. Wager, Frances W. Lee, John P. Glaser