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Jean is a Caucasian human service worker who comes from a small town in a predominately white populated part of Minnesota. She recently moved to the Chicago area and for the first time in her career she is working with diverse cultural populations. Her first client is a 19 year old African-American female. Before the meeting begins, a flurry of stereotypes flood the worker's mind i.e. "Is she here because she's pregnant? Does she belong to a gang? Does she want welfare assistance? Is she using drugs?"
As the meeting begins, Jean learns that her client is seeking resources for continuing education, at one of the local colleges, working with the human service agency, offers scholarships for qualified students.
Is there an issues with Jean's stereotypes? If you are Jean's supervisor what can you do to help her adapt to the client population she is serving? What needs to happen to help Jean reach some measure of cultural competence? Be specific. Give examples
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