Reference no: EM13928463
1. What is the second stage of the consumer buying process?
- Purchase decision
- Buyer satisfaction
- Information search
- Evaluation of alternatives
2. Which of the following is used to determine a competitive frame of reference for brands to compete against other brands due to their closeness as substitutes?
- Market membership
- Product membership
- Category membership
- Industry membership
3. In behavioral segmentation, a product or service is grouped by which other dimension besides knowledge of, attitude toward, and use of?
- Dimension to
- Relationship to
- Value to
- Response to
4. Which of the following marketing strategies does not concentrate on recognizing differences in customers' needs in the organization?
- Direct
- Concentrated
- Niche
- Undifferentiated
5. Which term describes the diverse needs of many ethnic market segments?
- Multidiversity marketing
- Multicultural marketing
- Multifaceted marketing
- Mass marketing
6. Which of the following would consumers associate closely with a brand?
- Customer focuses
- Brand attitudes
- Points of reference
- Points-of-difference
7. Which group is experiencing the fastest population growth today?
- African Americans
- Asian Americans
- Caucasian Americans
- Hispanic Americans
8. Which market is known as the invisible market segment?
- Caucasian American
- African American
- Hispanic American
- Asian American
9. Which of the following do marketers use to give consumers a special reason for them to purchase a product or service?
- Value proposition
- Consumer response
- Value-added product
- Product demand
10. Which of the following tools do marketers use to visually illustrate how consumers view products or services on multivariables?
- Brand extensions
- Point-of-difference
- Brand cannibalizations
- Perceptual mapping
11. Which of the following is a tool a company uses to position its brands attributes in the minds of those in the organization?
- Brand positioning bull's eye
- Competitive analysis
- Brand perceptual analysis
- Industry analysis
12. Which of the following is known as the process of creating a segment storyboard to test the attractiveness of each segment?
- Segment acid test
- Marketing-mix strategy
- Needs-based segmentation
- Segment attractiveness
13. How many primary groups does VALS classify U.S. adults into based on personality traits and key demographics?
14. When purchasing, in which state does the consumer set a minimum acceptable cutoff level for each attribute and then makes a buying decision?
- Lexicographic heuristic
- Elimination-by-aspects heuristic
- Indirect heuristic
- Conjunctive heuristic
15. Which other factor does an organization's marketing strategy focus on: segmentation, targeting, and
- perceptual mapping
- positive marketing
- positioning
- possession
16. When searching for a supplier, which of the following provides the broadest reach of possible suppliers in today's competitive market environment?
- Standard & Poor's
- Business associates
- Trade directories
- Internet
17. What other dimension helps market segments be measurable, substantial, accessible, and differentiable?
- Reasonable
- Obtainable
- Functional
- Actionable
18. Which other dimension is the VALS classification system based on besides consumer motivation?
- Consumer support
- Consumer beliefs
- Consumer retention
- Consumer resources
19. Which other criteria helps make up the three criteria for a successful brand mantra: inspire, simplify, and
- create
- infuse
- inflate
- communicate
20. Which of the following do brand mantras attempt to define?
- Similarity to other brands
- Points of difference to other brands
- Brand equity
- Brand identity
21. Which of the following is known in marketing as attributes of a product or service that may not be unique to the product or service?
- Points-of-difference
- Brand reference
- Points-of-reference
- Points-of-parity
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