Sean had trouble in using self-service kiosk

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Sean had trouble in using the self-service kiosk to check his luggage at the airport. To make things worse, he could not find any employee to assist him. Sean blamed on the airline company for this inferior service, even though he was the one who created the experience. What disadvantage of customer participation does this example reflect? Group of answer choices Customer participation can increase a sense of control from customers. Customer participation can decrease employee's motivation to work harder. Customer participation can increase service failure and result in customer frustration. Customer participation can save labor costs for business.

Reference no: EM133680023

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