Scheduled with regular airlines but using charter flight

Reference no: EM133682821

Question

A travel agent booked a flight for their guest. This flight wasn't scheduled with regular airlines but using a charter flight. Choosing to use a charter flight has a higher cancelation rate than the regular airlines. The agent didn't share this information with the guest. The flight got canceled, and the guest who booked the flight took them to court. The judge's decision was in the favor of the guest. The agent should have known this information and that sharing it with the guest was reasonable.

Reference no: EM133682821

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