Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
This is a practical assessment to ensure the learner participates in customer service interactions/transaction situation using a role-play script in a simulated environment. Pairs are required in this assessment. Your assessment partner will play the role of a customer and you as the service staff and vice versa. Your trainer will play the role of your supervisor. Your role-play should include a conversation between 5-10 minutes with the customer.
You are required to:
Develop the scenario script that contains conversations of both people for the role play
Consult the supervisor in regards to the service situation (if referral is required)
Sample Script:
Customer Service: Hi, I am John, How are you today and how can I help you?
Customer: Hi, I am Kelly. Good, Thanks.
What are your thoughts on all of this? How do you think companies can reach a better understanding of employee needs and met the needs of all the employees?
The industry is now adopting a new inventory system if the new system is able to reduce the organization's inventory level and increase the organization's inventory turnover ratio to 5 while maintaining the same level of sales, explain how much ca..
Create a project team for an organization, what kinds of factors would you take into consideration in deciding the composition of the team
Romo Enterprises needs someone to supply it with 124,000 cartons of machine screws per year to support its manufacturing needs over the next five years, and you've decided to bid on the contract.
Discuss the rationale behind Ma establishing Taobao.com. What are the factors that led to Taobao's success as compared to eBay in the Chinese online auctions market?
Dan wanted to start investing some of his monthly earnings in stocks. He planned to diversify his holdings between blue chips, growth, and income type stocks. After consulting with a financial planner, he now understands the difference between the..
What do you see as the main competitive advantage of a superior information infrastructure in today's global business environment? Identify at least 5 advantages and explain each.
What form of ownership seems best and discuss the pros and cons of the alternative forms of ownership that lead to your decision.
Do you believe the provisions need to be strengthened to include forfeiture or reimbursement of any bonus or incentive-based compensation?
Describe the feelings employees might have when these systems are implemented which could help or hinder the program's success.
storage and handlingstorage and handling decisions are difficult. the wrong decision can be costly to the organizations
What training would you suggest for an employee who has been assigned to the Middle East on a new project?
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd