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Scaling an organizational model to drive growth

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Reference no: EM133187546

Pal's Sudden Service - Scaling an Organizational Model to Drive Growth

1. Describe the fundamental elements of Pal's operating system. What specific choices hasit made in the design of its system? What are the trade-offs inherent in these choices?

2. What role does Thom Crosby play in this process?

3. How scalable is this model? If Pal's were to grow to 60 units, would they still be able tomaintain this model and this culture? At what point do you think this model will'break' and why? What should they be doing about it now?

Reference no: EM133187546

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