Reference no: EM133212411

Involving your entire team, you are to wite 2 role play demonstrations based on the following scenario. Your team will act out a conversation between all of the people involved in the difficult situation, demonstrating both "how not to" and "how to" have a learning or effective conversation. You can split your team between the 2 role plays if you choose, so long as everyone is involved in your teams contributions.

1. In the first role play demonstration, your team will create a short role play that involves some of the problems we have been talking about in class. You need to include 3 of the problem areas:
   • blaming, judging, assuming negative intentions, starting from your own story, not being interested in the other person's story, blocking feelings, a focus on problem solving vs really understanding the situation, assuming I am right/you are wrong, focusing just on what happened not all 3 levels of conversation, thinking the other person is the problem

1. In the second role play demonstration your team will show a "Learning Conversation" using the 5 steps in a Difficult Conversation Checklist. Your role play should include:
   
   • Introducing the conversation starting from the "third story" (highlighting the difference between your story and their story)
   • Stating your purpose for having this conversation
   • Inviting them to join you in this conversation
   • Listening to understand their story first before jumping into your story
   • Sharing your own viewpoint and feelings and the impact of what has happened
   • Coming up with option(s )or solution(s) that might meet both sides of the story, and getting their agreement
   • Talk about next steps - and how to keep communication open.

Scenario

You work as a part of an inter-disciplinary team with people from different departments. Your team is fairly new and have not been working together for very long. The sales person on the team finds you in the lunch room one day and wants to sit and chat over lunch. They start talking to you about the project you are working on and they ask a lot of questions about your department and what you think about what is going on. You are really flattered that they are seeking out your opinion and you are very passionate about the project so you share a lot of information and ideas, getting very involved in the discussion.

You are very shocked at your next team meeting when the sales person passes out a report at the beginning of the meeting, and in the report are all the ideas you had shared with them over lunch, but they are claiming the ideas and solutions are their own, not giving you any credit.

Your supervisor is the leader of the team and after the salesperson's presentation of the report looks at you and asks in front of the entire team why you didn't come up with all these solutions since they involve your department. The salesperson rushes in and moves the meeting along, and you have no chance to defend yourself or tell anyone what really happened.

After the meeting you need to talk to the salesperson and your supervisor about what just happened. These may be 2 separate conversations or 1 conversation (with salesperson and supervisor at the same time), and you may involve a third party in either conversation if you wish.