Sales reps sometimes resort to overly aggressive tactics

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Reference no: EM131033481

There have been reports of cell phone service sales representatives who actually lie to get customers to extend their contracts, or even extend their contracts without the customers’ knowledge. Some phone reps intentionally hang up on callers to prevent them from canceling their contracts. Why do these sales reps sometimes resort to overly aggressive tactics? (a) Excellently designed incentive programs reward them tax free. b)Salaries can be reduced by half in such instances.C) Their managers say, “Deceive the customers.”D)Overly ambitious goals and incentives create an environment in which people can learn and grow.E) Overly ambitious goals and incentives create an environment in which unethical actions are tolerated.

Reference no: EM131033481

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