Reference no: EM133153829
Read the scenario about routine messages, and then answer the corresponding question.
Tyson is preparing a routine claim message. His laptop computer is not functioning properly, and he needs to have the hard drive replaced. The computer is still under full warranty, so repairs will be covered.
What advice would you give Tyson as he prepares his routine claim message? Check all that apply.
Emphasize the main idea by placing it in the first sentence.
Avoid specifically asking for a refund.
End on a positive note.
a. Routine request messages most often solicit a favorable response. What advice should you follow when preparing a favorable response to a routine request?
Use a dismissive tone because the questions are irrelevant.
Use an inductive approach to organize your response.
Provide specific details and follow-up contact information.
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