Reference no: EM132209271
1. In a Lean improvement project, what should be reduced when redesigning the process?
1. value-added activities
2. business value-added activities
3. negative outcomes
4. waste
2. Which of the following processes is best categorized as a support process?
1. the process for fulfilling sales orders
2. the process for developing products
3. the process for recruiting and selecting employees
4. the process for strategic planning
5. the process for completing the annual report
3. Which of the following roles is responsible for process identification, discovery, analysis and redesign activities?
1. process owners
2. executive management
3. process analyst
4. process participant
4. Which of the following statement(s) is true about a case/function matrix?
1. it can be split up into multiple matrices for the purpose of improving readability
2. it has the different case types as columns and the different functions as rows
3. each of its cells represents a process architecture
4. it can evolve into a process landscape model
5. it is only useful when analyzing core processes