Role played by operations manager-addressing service quality

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Reference no: EM13821843

Which of the following is not a role played by an operations manager when addressing service quality?

A) apologize to customers for poor service quality.

B) must expect problems initiated by customers.

C) should realize that the customers’ expectations are the standard.

D) able to influence the quality of service..

E) can design processes and ensure their quality.

Reference no: EM13821843

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