Role-play-Conflict between staff

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Reference no: EM133734251

Question

Role-play 1 - Conflict between staff: You will be role-playing the Duty Manager or The Continent Hotel for the Scenario 1 and you will have to deal with conflict existing between Sam and Maria about the hotel pool. During the role-play you must complete the following points:

Note: you may choose to speak to each employee individually first prior to you speaking to them as a group Identify and confirm the potential conflict Prepare, access relevant and available resources prior to meeting each staff member to meeting about the swimming pool issue and; speak to each individual about issues raised, swiftly and act tactfully to prevent escalation utilise resources to assist you with managing the conflict (i) Conduct role-play 1 using the script above.

Reference no: EM133734251

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