Role of the customer service provider

Reference no: EM133612287

Assignment:

Role Play in role of the customer service provider, you will also need to include the role of the customer.

I have provided the topic for discussion:

Verbal Communication - two-way communication and effective feedback
Non-verbal Communication - non-verbal communication included in role play
Listening Skills - active listening and effective characteristics
Handling of Service Breakdowns and Recovery - customer successfully retained
Customer Service Via Technology - techniques for communication via technology.

You are a customer care specialist for a company that provides answers to travel-related questions for a national membership warehouse retail store. A customer calls to find out about the types of travel-related discounts for which he qualifies through his membership.

Reference no: EM133612287

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