Reference no: EM133031512

MGT5085 Quality Management Exercise - Putting Quality Tools to Use

For this exercise,you are to demonstrate your ability to practically apply your knowledge of quality assurance and quality control tools - in particular,‘flow charts' and ‘checklists'

For this assignment you can assume that you have been given the role of quality manager and have been assigned to a team that has been tasked to prepare a project plan which will be used as part of a bid on a large Government of Canada contract.

In your role as quality manager, you are to ensure that the company's internal processes and procedures are followed,as well as ensuring that any applicable government-imposed quality standards or quality requirements are also met.

Assignment Instructions:

Your assignment will consist of 2 sections (a flowchart and a checklist), as follows:
Section 1 Flow Chart:To ensure that the company's internal processes and produces are met, create a flow chart that illustrates a simple internal review and approval (for submission) process for the project plan.

Your flow chart should illustrate a project plan review and approval process.You are free to develop your own project plan review and approval process, and your process should be presented using a flowchart. The resulting flowchart does not need to be complicated (keep it to less than a page in size), but it should be logical and relevant to a project plan review and approval process.

Your flowchart should address issues such as:
o Which stakeholders are involved (possibly the company CEO, CFO, President, Directors, Managers)?
o What needs to be checked?
o Etc.

Your flow chart must make use of the following symbols:
o Start and end (terminator) symbols for your review and approval process
o At least 3 decision points symbols
o At least 5 processes symbols
o At least 2 document archiving (stored data) symbols
o At least 1 data symbol

If you do not have access to a flow chart generating software package (or if you just don't like drawing with computers), feel free to hand-draw your flowchart and scan or photograph it for inclusion in your submission. 

Section 2 Checklist: To support your review and approval process, create an example of a checklist with at least 5-10 entries that could be used to as part of your ‘review process' that you identified in part one.
You are free to make up your own checklistand decide what it is that the checklist will check for. However, in general, achecklist could be used to ensure that:
o All content is present;
o The content is presented in the write format and follows the right template;
o The appropriate writing style is used;
o The content is acceptable to the organization; and
o Contents meets requirements called for in the original request for bids.
o Essentially,your checklist should ensure that everything is acceptable prior to advancing to the next stage of the process.
This type of checklist would be used as part of a quality control activity,as it is used to confirm that what was produced (in our scenario, a project plan) meets the requirements called for in the original government bid request.

Attachment:- Exercise - Quality Management.rar