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Role of leadership in quality commitment in service

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Reference no: EM132655106

You just started your job as a Store Manager of a local travel agency. During your first week of work you notice there's hardly any teamwork and very little communication between your staff members.

a. What would you do to break the ice and turn the group into a team?

b. Suggest total quality management principles that you could implement to improve the situation.

c. What would be some advantages of implementing a total quality management plan?

d. What's the role of leadership in quality commitment in service organizations?

Reference no: EM132655106

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