Role of a hotel manager at the mayfellhotel

Reference no: EM133203090

Question: Students are requiredto play the role of a hotel manager at the MayfellHotel where the receptionist has informed about a customercomplaint. As a hotel manager, the conflict resolution technique must be used to prevent escalation and identify ways to compensate the customer according to the customer complaints policy.

Reference no: EM133203090

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