Riverbend software support administrators rssa provides

Reference no: EM13575390

Riverbend Software Support Administrators (RSSA) provides online and telephone help desk services. Because RSSA's labor costs have steadily increased, it is outsourcing its call center. RSSA's executive-level committee, who oversees the information systems (IS) function, selected a project development team to crease a system to move the help desk and manage it from corporate headquarters.

Reference no: EM13575390

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