Reference no: EM132206454
Please help me answer all of this questions with "Ritz-Carlton" Case Study
In what may be a first for the hospitability industry, Brian Collins, hotel owner, has asked James McBride, Ritz-Carlton general manager, to lengthen the amount of time spent training hotel employees before hotel opening. For this assignment, you are taking the role of James McBride. I am asking you to generate a two-page memo where you present your decision to Brian Collins.
Your report should include the following sections:
1) Brief introduction where you describe the decision you have to make, the context of the decision and the possible dilemma faced by the Ritz-Carlton in making that decision.
2) Analysis of the situation.
a) Non-monetary factors: determine the key non-monetary factors/considerations that are going to drive your decisions.
b) Monetary factors: from a monetary standpoint, it is important that you figure out how much more they would make by opening directly at 80% occupancy rather than ramping up from 50% to 80% over a four-month period on time (Hint: use Exhibit 3)
c) Based on the monetary and non-monetary factors, identify two or three alternative options.
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